Cancellation Policy

Trip Center LLC acts as an independent travel agency and facilitates bookings with airlines, hotels, cruise lines, and car rental companies on your behalf. All cancellations are subject to the terms and conditions of the individual travel supplier (airline, hotel, cruise line, or car rental company) as well as Trip Center LLC's service fees.

Cancellation requests must be submitted in writing via email to info@tripcenter.com or by calling our toll-free number 1-844-373-6200. Verbal cancellation requests are not accepted without written confirmation.

The effective date of cancellation is the date on which Trip Center LLC receives your written cancellation request and confirms receipt in writing.

Flight cancellation and change policies vary by airline, fare class, and ticket type. Non-refundable tickets may not be eligible for a cash refund but may qualify for a travel credit or voucher at the airline's discretion.

Refundable tickets are subject to the airline's refund policy and may incur airline-imposed change or cancellation fees. Trip Center LLC's service fee of $50–$150 per ticket (depending on complexity) is non-refundable in all cases.

For cancellations due to airline schedule changes, cancellations, or significant delays (generally 3+ hours), you may be entitled to a full refund under the airline's policies and, where applicable, U.S. Department of Transportation (DOT) regulations.

Name changes on airline tickets are generally not permitted. Misspelling corrections may be possible subject to airline policy and applicable fees.

Hotel cancellation policies vary by property, rate type, and booking terms. Free cancellation rates typically allow cancellation without penalty up to a specified date (usually 24–72 hours before check-in).

Non-refundable hotel rates are not eligible for refunds under any circumstances, including medical emergencies, unless the property makes an exception at its sole discretion.

Early check-out from a hotel does not entitle you to a refund for unused nights unless the property's policy specifically allows it.

Trip Center LLC's service fee for hotel bookings is non-refundable regardless of the hotel's own cancellation policy.

Cruise cancellations are subject to the cruise line's cancellation schedule, which typically becomes more restrictive as the departure date approaches. Standard cruise cancellation penalties are as follows (approximate — exact terms vary by cruise line):

• 90+ days before departure: Deposit forfeited

• 89–60 days before departure: 25–50% of total fare

• 59–30 days before departure: 50–75% of total fare

• 29–15 days before departure: 75–100% of total fare

• 14 days or less before departure: 100% of total fare (no refund)

Trip Center LLC strongly recommends purchasing travel insurance to protect against cancellation penalties, especially for cruise bookings.

Car rental cancellation policies depend on the rental company and rate type. Prepaid non-refundable rates are not eligible for refunds. Pay-at-counter rates can typically be cancelled without penalty up to the time of the reservation.

No-shows for car rental reservations may result in forfeiture of the full rental amount for prepaid bookings.

Approved refunds are processed to the original form of payment. Credit card refunds typically appear within 7–14 business days, depending on your card issuer.

Refunds from airlines and other suppliers are processed by the supplier directly and may take 4–12 weeks to appear, depending on the supplier's internal processing times.

Trip Center LLC will provide you with a refund confirmation and tracking reference once the refund has been initiated with the supplier.

Trip Center LLC's service fees are non-refundable in all circumstances, including cases where a supplier provides a full refund.

Trip Center LLC strongly recommends purchasing comprehensive travel insurance at the time of booking. Travel insurance can protect you against trip cancellation, trip interruption, medical emergencies, baggage loss, and other unforeseen events.

Travel insurance must generally be purchased within 14–21 days of your initial deposit to qualify for pre-existing condition waivers and other time-sensitive benefits.

Trip Center LLC does not sell travel insurance directly but can refer you to reputable travel insurance providers. The decision to purchase travel insurance is solely yours.

In cases of force majeure — including but not limited to natural disasters, pandemics, government travel bans, acts of terrorism, or other extraordinary circumstances beyond the control of Trip Center LLC or its suppliers — cancellation and refund policies are determined solely by the individual travel suppliers.

Trip Center LLC will make every reasonable effort to assist you in obtaining refunds or credits from suppliers in such circumstances, but cannot guarantee any particular outcome.

To request a cancellation or change, please contact us using one of the methods below. Please have your booking reference number, travel dates, and passenger names ready.